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METALCRAFT TOOLS ARE SOLD WORLDWIDE
(click on flag representing your region)
     
                                                              Rest of the world              Europe
 
     USA & Canada      Australia & New Zealand

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SHIPPING OF ORDERS:

UPS and USPS Priority Mail are the shipping services we use the most. On each order, both services are evaluated to determine what shipping method is the best value for our customer.

The UPS shipping rate shown at checkout is approximate. This is due to what item(s) can/cannot be packaged together for safe shipping. If the UPS shipping charges are more than shown, then customer will be called/emailed before shipment is made.

Many smaller orders, stamping orders, along with orders going into Alaska, Canada, and Puerto Rico, may be shipped by USPS Priority Mail or Priority Mail Flat Rate service instead of UPS. Both UPS and USPS are checked to see what is the best value for the customer.

Shipping is based on weight, distance, and type of shipping service used. We take into account many factors when determining if an order should be shipped by UPS or USPS Priority Mail. All orders will be charged shipping.

If an order is shipped by USPS Priority Mail at a lower rate than the UPS quoted rate, the customer will be billed at the lower rate. If the order was paid through PayPal, then a refund through PayPal will be issued to the customer.

No shipments will be sent C.O.D.

Wrought Iron Handicrafts, Inc. does retain the right to determine which shipping service is used.

We ship within the USA and Canada.

Tool changes/upgrades may be implemented at any time. Wrought Iron Handicrafts, Inc. reserves the right to ship an updated version than what is shown in, but not limited to, catalogs, flyers, magazines, and/or websites.

Wrought Iron Handicrafts, Inc. shall not be held liable for failure to deliver or delays in delivery which occur by causes beyond Wrought Iron Handicrafts, Inc. control, including but not limited to, strikes, other labor disputes, lockouts, fires, floods, embargoes, wars or other outbreaks of hostilities, machinery breakdown, delays by shipping carriers or suppliers, and governmental acts and regulations.

Customer email address will be entered into shipping carrier's site (UPS or USPS) and an email from the shipping carrier will be generated to the customer. UPS's email will show the tracking # and projected date of delivery. USPS's email will show the tracking #. There is no charge for this service. Wrought Iron Handicrafts, Inc. shall not be held liable for failure of UPS or USPS to deliver or delays in delivery of email to customer.

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CUSTOMER PAYMENT TERMS:



Wrought Iron Handicrafts, Inc. accepts Visa, MasterCard, Discover, American Express, Paypal, Diners Club International, JCB, Money Orders, Certified Bank Checks, Business checks, and Personal checks.

When a customer uses their Visa, MasterCard, Discover, or American Express credit card, most shipments are processed within 2 business days. Many credit card orders are shipped the same day depending on what time the order is received. Shipments will be sent to the same address as the customer's credit card statements are sent. If the customer's ship to address is different than their credit card address than both addresses need to be listed on order form with an explanation.

Money orders and certified bank checks are accepted and most shipments are processed within 2 business days. We do accept preprinted personal and business checks but we do wait approximately 12 business days for these checks to clear before the customer's order is processed for shipment. Personal and business checks must also have the preprinted name of the financial facility shown on check. When sending a money order, certified bank check, business, or personal check - please make these out to Wrought Iron Handicrafts, Inc. and send directly to our facility located at: 3950 10th Ave NW, Rochester, MN 55901-1336. No two party checks will be accepted. A $30.00 check return fee will be charged to customers for each returned check.

All forms of payments will be in legal U.S. funds. Wrought Iron Handicrafts, Inc. retains the right to refuse any form(s) of payments and the right to change acceptable forms of payments and payment terms at any time.

Sales tax is collected on orders being shipped into Minnesota.

(If items are for resale - an official tax exempt form from your state with your original signature on the form must be mailed to our facility to be on file. Your orders must indicate if entire purchase or part of is tax exempt at time of checkout in the comments box. Only customers who have sent in an official tax exempt certificate will qualify for tax exempt status.)

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HISTORY:

Wrought Iron Handicrafts, Inc. had its beginning in 1973 with founder Ken Thamert starting the company on a national basis.

For the first 21 years our primary market was schools throughout the entire United States and Canada. With the advent of Do-It-Yourself, the decision was made to promote the enjoyment of metalworking with the use of Metalcraft Tools to individuals and businesses.

In 1988 WIH purchased Kosy Creations, a similar long-standing company out of California, and moved Kosy to Rochester Minnesota. Kosy Creations supplies tools and metal for smaller, more delicate metalworking projects. This allowed an even wider range of quality metalworking tools and accessories. To this day our customers know us by either name: Wrought Iron Handicrafts, Inc. or Kosy Creations.

Due to the increase in space requirements, in 1999 construction was started on WIH's present plant location at 3950 10th Ave NW in Rochester MN.

Today, we continue to offer individuals, businesses, and schools our unique line of Metalcraft Tools, Kosy Tools, and metal stampings.

Our philosophy is simple: Have quality products backed up with quality service. Treat others with the same respect and courtesy we like to receive.

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PRICES:

Prices listed in our online store are valid for online, phone, fax, and mailed in orders with the exception of online sale prices. Online sale prices are ONLY valid when ordering through our online store.

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INVOICING:

Orders are invoiced out at the time the order is processed for shipment. Invoices are emailed and put into one of the customer's boxes being shipped out. It is a 1 part copy invoice. If a customer uses their credit card, then a copy of the credit card transaction will also be placed with the invoice.

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WARRANTY:

Metalcraft tools are guaranteed for 1 year on defective workmanship. This applies to “fair” and “normal” use and does not cover acts of, but not limited to, abuse, misuse, wearable parts, and/or lack of tool maintenance. Wrought Iron Handicrafts, Inc. will repair or replace, at Wrought Iron Handicrafts, Inc. option, the part and/or tool in question. Wrought Iron Handicrafts, Inc. retains the right to have the customer ship the part and/or tool back for inspection by Wrought Iron Handicrafts, Inc. personnel. Customer is responsible for all shipment charges of said part and/or tool. Shipping charges are non refundable. Wrought Iron Handicrafts, Inc. will be the sole judge in determining if part(s) and/or tool in question is the result of defective workmanship.

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BACKORDERS:

Wrought Iron Handicrafts, Inc. keeps a large inventory of Metalcraft metal bending tools, metal stampings, and metal in stock. By having a large inventory, it allows Wrought Iron Handicrafts, Inc. to ship most orders out complete and within 2 business days. As much as we try to avoid backorders, an occasion may occur where a product may be temporarily out of stock. When this occurs we will ship the in stock items the customer has ordered. Out of stock item(s) will be shipped as soon as available. Orders are generally shipped out on a first come, first shipped order. Backorders are given highest priority within this shipping process. The customer’s order will be billed out with all items shown on invoice. A note will be put on the invoice concerning the item(s) that are on backorder. If an item will be out of stock for an extended period of time, then the customer will be notified. The customer will have the option to: 1) wait for items availability 2) reorder item at a later time 3) cancel item. For options 2 and 3, the customer will be given a refund. Most backorders are shipped within 2 weeks.

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CLAIMS FOR SHIPMENT DAMAGE:

Rarely do we have a claim for damage as our philosophy is to package all orders as we would like to receive them. If damage does occur however, then the customer needs to contact us within 1 week of delivery and explain the damage. The customer needs to save all packages from the order for inspection should the shipping carrier request it. These boxes need to be saved till claim is finished being processed. Wrought Iron Handicrafts, Inc. will handle the customer’s claim through the shipping carrier. The customer will be kept informed of damage claim status. If a package is missing, then UPS has 7 days in which to complete the trace while USPS Priority Mail has 21 days. After which if the package is still not located, then we will ship out a replacement order to the customer.

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RETURNS:

Wrought Iron Handicrafts, Inc. retains the right to implement a restocking charge up to 10% on return of unused metal bending tools, metal stampings, metal, and/or Kosy items. Prior authorization from Wrought Iron Handicrafts, Inc. is required, and must be done within 30 days from customer's order being shipped out. Items must be in original boxes, in original condition, complete, and with all packing materials. Wrought Iron Handicrafts, Inc. retains the right to refuse return if requirements are not met and product will be returned to customer at customer's expense. Item(s)/part(s) missing will be charged to customer in addition to the restocking charge. Customer will be responsible for all shipping charges and shipping charges are non refundable. Since tool changes/upgrades may be implemented at any time, used tools, used metal stampings, used metal, and/or used Kosy items may not be returned.

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OTHER INFORMATION:

Any waiver of any term and condition of our policies shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.

All rights reserved. No part of Wrought Iron Handicrafts, Inc. website, store, and/or policies may be reproduced or transmitted in any form or by any means without written permission from Wrought Iron Handicrafts, Inc.

All photos, write ups, and/or information received from customers and/or potential customers become the property of Wrought Iron Handicrafts, Inc. Said information may be used by Wrought Iron Handicrafts, Inc. in any manner without compensation to the customer and/or potential customer.

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Wrought Iron Handicrafts, Inc.
3950 10th Ave NW
Rochester MN 55901-1336

800-456-7738
info@metalcraftusa.com
www.metalcraftusa.com







   




  
                               (DIY Magazine)